BHC.Consulting

How I can help

Support shaped
around you.

Opening, operations or training: I work alongside you at a pace that suits your restaurant, brasserie, group or hotel.

Benoît Brochard talking with the team around the counter
© Luc Viatour

01 / BHC Consulting

Open your establishment

You are preparing an opening or a new concept and need to coordinate preparations, people and service operations.

Benoît Brochard and two professionals together outside an establishment
© Luc Viatour

What I do with you

  • Organise service: roles, schedules and procedures.
  • Prepare equipment and coordinate preparations.
  • Support the team before and during the first services.
What you gain

An opening roadmap, schedules and service guidelines tailored to your establishment.

In practice. A timetable based on the progress of your project.

Let’s discuss your opening

02 / BHC Consulting

Improve daily operations

Your operations need more clarity, your margins are difficult to track or you need interim leadership.

Benoît Brochard and a chef looking at a tablet in the kitchen
© Luc Viatour

What I do with you

Audit: understand and prioritise

  • Observe the guest journey and the flow of service.
  • Identify difficulties and rank priorities.
  • Review roles, front-of-house and kitchen coordination, and instructions.
What you gain

An assessment and an action plan showing what to change and in which order.

In practice. A focused, one-off intervention.

Ongoing support: put plans into practice

  • Introduce procedures, schedules and tracking tools.
  • Manage costs, sales and administrative follow-up.
  • Support managers and adapt actions on site.
What you gain

An operational framework, clear responsibilities and indicators to guide business decisions.

In practice. Support on site, at a frequency agreed together.

Let’s review your organisation

03 / BHC Consulting

Develop your team

Your team needs to work more independently, anticipate needs or strengthen service quality. Your managers need practical ways to support them.

A coffee workshop in practice.

What I do with you

  • Develop guest relations, personalised service and complaint handling.
  • Coach managers in leadership, delegation and constructive feedback.
  • Build time management, proactive working and independence.
  • Track skills development using shared resources.
What you gain

Training, practical exercises and assessment frameworks to support each team member’s development.

In practice. Focused sessions with practical exercises adapted to the participants.

Let’s discuss your team’s needs

Let’s get to know each other

What’s next
for your establishment?

Let’s discuss your project